Solvigo Insights · Demo
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An example interview guide
ExampleWhy people went back to the old system
Objective
Understand why the team has drifted back to the old way of working since the new system went live, and what would have to change for them to stay in it.
Opening
“Hi! I’d like to hear how the new system is working out in your day to day, this takes about three minutes. To start: when did you last do something the old way instead?”
- Language
- English
- Channel
- Phone
- Follow-up
- Briefly
- Anonymous
- Yes
3 questions
- 1When did you last do something the old way instead of in the new system?
- 2What made the old way easier for that particular task?
- 3What would have to change for you to stop going back?